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FAQ'S

  • Delivery Information
    Orders that are in stock will be packaged and shipped within 48 hours from order placed. Shipping is organized via Australia Post and is calculated based on the measurements and weight of your order. All shipping options also include tracking so you can track your parcel :) Please see below for Australia Post's current delivery times: Standard Shipping: Please allow up to 8 business days Express Shipping: Please allow up to 2 business days ​ PICK UP option: (Coming soon to MADEIT) If you live local and want to skip the shipping fees, you will soon be able to select 'pick up from Diamond Creek VIC 3089.' ​
  • What are the Payment Options?
    At Online Checkout, the payment methods accepted are: Secure Credit Card Paypal Afterpay At Markets, the payment methods accepted are: Eftpos Cash
  • Can we shop your items in person anywhere?
    Yes! The 'shop' page of the website lists some stockists & all upcoming markets, where you can visit and look at the goods in person.
  • What is the Return Policy?
    We accept returns on faulty items. Items are thoroughly checked for major faults before shipping. The katie collective cannot be held responsible for any items damaged or lost whilst in transit by Australia Post. ​ Return must be organized at the customer's expense within 10 days from receiving item. ​ Upon receiving your return the Katie Collective will issue a refund using the same payment method you used when you placed the order.
  • How are the Art Prints Made?
    My original Watercolour Art Piece is digitally scanned and professionally printed by an Australian Printing Company on Ilford Galerie Textured Cotton Rag 310gsm or Hahnemulhle Photo Rag 308gsm which are both 100 Cotton Archival Grade fine art papers to ensure a long life without fade! The prints are delivered to you in an archival acid free envelope with protective backing. You simply pick out a frame and put the print in! Prints come in 'A' sizes so it easy to get affordable frames from Kmart, Target etc
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